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Satisfaction surveys on major subjects in emergency medical system in Korea: joint investigation of the Korean Society of Emergency Medicine and Korean Science Journalists Association.

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dc.contributor.authorKim, DH-
dc.contributor.authorKang, KW-
dc.contributor.authorKim, HJ-
dc.contributor.authorSohn, YD-
dc.contributor.authorShin, SD-
dc.contributor.authorYoun, CS-
dc.contributor.authorLee, DH-
dc.contributor.authorLee, JS-
dc.contributor.authorCho, H-
dc.contributor.authorChoi, SJ-
dc.contributor.authorHong, KJ-
dc.contributor.authorHong, S-
dc.contributor.authorKim, K-
dc.contributor.authorLee, J-
dc.contributor.authorMin, T-
dc.date.accessioned2020-01-08T06:56:56Z-
dc.date.available2020-01-08T06:56:56Z-
dc.date.issued2018-
dc.identifier.issn1226-4334-
dc.identifier.urihttp://repository.ajou.ac.kr/handle/201003/17939-
dc.description.abstractOBJECTIVE: This study was conducted to investigate satisfaction surveys of the emergency medical system in Korea administered to both members of the Korean Society of Emergency Medicine and patients and their guardians.
METHODS: The joint survey was conducted by the Korea Scientist Journalists Association and the Public Affairs Committee of the Korean Society of Emergency Medicine. Questionnaires administered to each group included questions about the general environment, safety, and overcrowding. Satisfaction of medical staffs and awareness of cardiopulmonary resuscitation were only included in the patient questionnaire, while public health was only surveyed in the member questionnaire. The satisfaction was evaluated on a 5-point scale.
RESULTS: Patient questionnaires were answered by 20 of 413 national emergency medical centers, and about 4.3% of the medical institutions participated in the questionnaire. A total of 704 reply sheets were returned by patients. Member questionnaires were answered by 280 of the 1,108 members (25%). Among patients, the lowest satisfaction was the item of “medical expenses,” followed by “waiting time”. Among providers, the lowest satisfaction was “appropriateness of medical staff”, while the highest complaint was “overcrowding.”
CONCLUSION: Emergency care users had the lowest satisfaction with “medical expenses,” while members had the lowest satisfaction with “lack of manpower” and were most dissatisfied with “violence” and “overcrowding.”
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dc.language.isoko-
dc.titleSatisfaction surveys on major subjects in emergency medical system in Korea: joint investigation of the Korean Society of Emergency Medicine and Korean Science Journalists Association.-
dc.title.alternative응급의료 주요 주제에 대한 만족도 조사: 대한응급의학회와 과학기자협회 공동조사-
dc.typeArticle-
dc.identifier.urlhttp://www.jksem.org/journal/view.php?number=2213-
dc.subject.keywordPatient satisfaction-
dc.subject.keywordHealth care surveys-
dc.subject.keywordJob satisfaction-
dc.subject.keywordEmergency medical services-
dc.contributor.affiliatedAuthor이, 지숙-
dc.type.localJournal Papers-
dc.citation.titleJournal of the Korean Society of Emergency Medicine-
dc.citation.volume29-
dc.citation.number2-
dc.citation.date2018-
dc.citation.startPage111-
dc.citation.endPage126-
dc.identifier.bibliographicCitationJournal of the Korean Society of Emergency Medicine, 29(2). : 111-126, 2018-
dc.embargo.liftdate9999-12-31-
dc.embargo.terms9999-12-31-
dc.identifier.eissn2384-048X-
dc.relation.journalidJ012264334-
Appears in Collections:
Journal Papers > School of Medicine / Graduate School of Medicine > Emergency Medicine
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