Comparative Study of User Recognition Using Computer System among Hospital Employees

Abstract

A survey of user experience of a hospital computer system was analyzed. Experience with computerized hospital information system implemented at A University hospital was investigated to evaluate user satisfaction, expectation and recognition with computer system among doctors, nurses and other hospital personnel. The purpose of this study is to find a better way to use computers in hospital in order to improve clinical care and patient management. The survey analysis shows user satisfaction to range from 2.40 to 2.96 on a five point scale. The ability to use the system is 2.98 - 3.13, and job applicability index is 2.82--3.13 on the same five point scale. Hospital employees in general show in favor of computer but the performance was about average according to the analysis. Doctor´s performance was expected to be critical, yet found to be unsatisfactory relative to their primary role in the hospital. Therefore, collaborative development of a computer information system may facilitate the task of implementing hospital computerization within a short period of time. The study concludes that only systematic user training and education in using computers can improve computerized information management for patient care. In addition, interdepartmental collaboration is important to facilitate integration of hospital information system.